日本と海外をつなぐクラウドソーシング

National Pen

Supervisor

2015/08～ 2019/10

My main duty was to supervise Australian, New Zealand and Japanese teams of account managers in sales department and customer care. My responsibilities included reaching the KPI weekly and making a safe and pleasant working environment. In order to achieve the targets, I coached agents regularly, held meetings both with individual agents and as a whole. I also incentivised agents so as to motivate them to do their best. Not only did I regulate probations for new agents, I also interview candidates for agents and team leaders and communicated with recruitment, HR and directors for intakes and so forth.

Board of Education

Teacher of English

2009/04～ 2015/03

I was a homeroom teacher of 42 students in high school and was responsible for their grades and well-being. By visiting each student homes for parental meetings, I got to know the students’ upbringings and circumstances and this helped me support them. As an English teacher to students aged 15-17, my main concern was for them to pass the entrance examination for universities they desired to enter. In order to make lessons encompass a range of skill-building activities for speaking, writing, reading and listening, I created daily lesson plans and organised supplementary materials for all students. For students with all levels, I conducted small group and individual classroom activities based on differentiated learning needs. I was also in charge of an extracurricular clubs (English club and table tennis club) and supported students during the break, after school and on weekends. Not only did I attend professional development workshops every week for a year while working full-time, but I also mentored newly and trainee teachers to help them improve/advance their skills. I was responsible for PTA and organised a few trips for parents to open universities. I was also in charge of the student council and organising all the school events such as excursions, sports day, cultural festivals, gatherings, evacuation practices and so on.