translateTranslate Tool

This is a machine translation. We don't guarantee the accuracy of the contents.
If you want an accurate translation, please look for bilingual from here.
arrow_downward
タイトル
メッセージの内容
タイトル
メッセージの内容
Confirm
メッセージの内容
Loading..
 

Send Message

  • schedule Status:
    Available to work
  • Appraisal :
  • Job History(F) : 0 Results
  • Philippines
  • Favorites : 0 Results
Skills
Editing and Amendment
  • Last Login : 2020-08-10
  • Member Since : 2020-08-10

Career

Description

Convergys Philippines

Customer Support Specialist

2013/07~ 2016/07

Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction.
Generated daily reports and recommendations for corrective actions to assist senior management in making decisions for improvements in operations.
Answered inbound calls daily and efficiently directed callers to correct individual or department.

Sutherland Global Serivces

Technical Support Specialist

2011/12~ 2013/07

Determined appropriate corrections by assessing the concern and Issue of the customer. Improved customer service by assisting in the enhancement of the company's technical support process. Resolved online users' issues with by engaging with them via Phone Call Assisted in streamlining repair processes by documenting each repair to facilitate technical support actions in the future.