日本と海外をつなぐクラウドソーシング

Quantrics Enterprises Inc.

Customer Service Representative (BM Prepaid & BM Consumer)

2019/02～ 2019/12

1) Assisting customers regarding their billing, hardware, payments, online account, and other things concerning their whole account.
2) Resolves hardware or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and promoting long term solutions.
3) Making sure to provide an excellent customer service experience in every call by building rapport encouraging customers to stay loyal to the company/provider.
4) Promoting the other products by the company by up-selling at any chance every call.
5) Utilizing all the tools provided to give a more efficient, accurate, and faster process to solve the problem in a call.
6) Mentoring, teaching, and coaching newly hired agents or representatives and also demonstrate how to take in calls having them listen to me side by side.
7) Generating leads and sending them to the sales team for further processing of customer's orders.

JDS Construction Phils., Inc. / Chosen Industries Inc.

HR Assistant

2018/05～ 2018/11

Primary Duties:
1) Monitoring and making the time keeping and payroll of CII employees, a sister company of JDSCPI.
2) Monitoring the SSS, PhilHealth, Pag-ibig and withholding tax and making the request of payment for the monthly contribution of employees.
3) In charge of safekeeping of 201 files of CII employees and monitoring of tardiness and absenteeism.
4) Other tasks and duties assigned or given by the HR Manager.
Secondary Duties:
1) Assisting the Recruitment Specialist in sourcing Staff and Worker applicants through jobstreet, indeed and facebook for our project sites, assisting in test administration, checking the test papers and employment process.
2) Assisting the Employee Relations to monitor the Worker’s 201 files, Evaluation forms, renewal of contracts and project site visit/field work.
3) Assisting and acting as the HR & Admin Specialist in inventory of supplies and issuance of requested supplies of our project sites and the head office.