日本と海外をつなぐクラウドソーシング

Vered Hasharon Travel and tours

Sales Support - South East Asia

2018/05～

- Coordinates with travel agency and clients to provide land arrangement packages.
- Ensures full service for acquiring the customer needs.
- Assisted in joining in the events either domestic or international to directly convey partnership and sales to companies.
- Handles online clients by calling them and provide services required.
- Email marketing
- Customer service representative
- Event/trade organizer

Qatar Airways Ltd

Reservation and ticketing agent

2014/10～ 2018/04

- Accomplish duties for reservation and ticket issuance.
- Efficiently arranged solutions for customer complaints and unpredictable errors in systems.
- Complies completion with training to enhance work.
- Manages bookings and complaints of passengers either walk-in/email and call.
- Works with group booking team that coordinates directly with travel agency to complete the seat inventory needed for a group client.
- In-house sales which handles email for clients such as embassy and trade.

Jet Airways company and Virgin Atlantic ltd.

Reservation and ticketing officer

2012/04～ 2014/09

- Collaborated with agencies and corporate clients to accumulate groups travelling overseas either leisure, business, or work.
- Managed, supported, and grew business relationships with existing accounts while developing strategies to increase sales.
- Handled 2 different airlines with different countries.
- Scope of markets are different which Jet airways, I handled more of labor company and Indian clients while Virgin Atlantic is more of UK clients and seafarers.

Sri Lankan Airlines and Delta Airlines

Reservation and ticketing officer

2008/04～ 2012/03

- Expertly arranged confidentiality agreements, purchase/work orders and training interns.
- Completed an accurate finance statement documentation and provides presentation to relay market competencies to clients.
- Managed sales and marketing reports. This is to show monthly and annual revenue reports.
- Computed and have done finance auditing for the airlines sales and commission.

iTouchpoint Ltd

Customer sales representative

2006/07～ 2007/02

• Caters inbound calls (directory assistance) with US market.
• Assists clients with establishments full details and directions.