日本と海外をつなぐクラウドソーシング

IQOR

QA Analyst

2019/05～ 2020/07

Listen and monitor agent's calls using an application called VALDI and an evaluation form from our client to ensure that our agents are interacting with customers in accordance with your company’s set guidelines. We work closely with the operations team to identify the key behavior affecting the customer's experience

Teleperformance

QA Analyst

2017/11～ 2018/12

Teleperformance

Technical Support Representative

2015/09～ 2017/11

Clear Solutions

Training Course Coordinator

2015/06～ 2015/08

Acquire BPO

Technical Support Representative

2015/06～ 2015/07

Teleperformance

Technical Support Representative

2011/10～ 2015/05