日本と海外をつなぐクラウドソーシング

TDCX

Case Manager

2018/02～ 2020/05

Being a Case Manager, it expected from us to provide satisfaction to our Customer's needs which is providing solution for their issues.

We also serves as a mediator for Hosts and Guest, whenever there is an issue with their rental or damages to the property during.

Concentrix

Product Specialist

2012/07～ 2018/01

We provide assistance to our Customers (Tier 1 Associates and end-user consumers) for their technical problems, where we are to give troubleshooting steps to resolve concerns with their devices starting from littlest of iPods to the likes of an iMac.

We also at times set up schedules if they're really having a hard time doing so on their end, though we walk them through it most of the time as it's more of an exception from the process.

Teletech

Technical Support Representative

2010/12～ 2012/02

Provided positive customer support to difficult customer issues using de escalation methods and by maintaining composure and patience.

Responded to end-user customers experiencing connectivity issues and provided step-by-step instructions to resolve issues including rebooting hardware.

Installs software updates, firewalls, and virus protection on home servers to prevent threats and computer crashes.

Assists in configuring their email account on email clien they prefer and also doing necessary troubleshooting whenever needed.