日本と海外をつなぐクラウドソーシング

Iqor Philippines

Customer Service Representative/ Technical Support Representative

2017/04～ 2018/08

● Technical Support Representative
Work in a fast-paced call environment to take incoming technical calls from customers. You'll listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.
● Customer Service Representative
Assisting Customers general inquiry, billing questions, phone recommendation and service need in a fast-paced environment.
● Dealer Support Group
Assisting the Store Representative on phone issues, service reports, sales, adjusting bills and porting issues making sure that customers in the store will be satisfied with our service.