日本と海外をつなぐクラウドソーシング

ATS Travel

Data Analyst & Implementation Controller

2018/01～ 2020/07

• Created various Excel documents to assist with pulling metrics data
and presenting them to give concise understanding of best placement for needed resources.
• Designed and developed schema data models.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Participated in requirements meetings and data mapping sessions to understand business needs.
• Coordinated statistical data analysis, design, and information flow.
• Gathered, organised and input information into digital database.
• Developed database objects, including tables, views and materialised views using SQL.

Sotech FZE

IT Support Executive

2015/02～ 2020/07

* Installing and configuring computer hardware, software, systems, networks, printers and scanners (Windows & MacOS)
* Monitoring and maintaining computer systems and networks
* Responding in a timely manner to service issues and requests
* Providing technical support across the company (this may be in person or over the phone)
* Setting up accounts for new users specifically email
* Repairing and replacing equipment as necessary
* Testing new technology
* Monitored multiple databases to keep track of all company inventory.
• Ensured adherence to regulations for continued company compliance.
• Managed projects and served as primary liaison between client and multiple internal groups to provide clarity of goals and quality and adherence to deadlines.
• Maintained excellent awareness of new technologies, to offer innovative solutions in line with strategic business needs.
• Collaborated with other software suppliers to respond to questions and concerns regarding project details

Teletech

Inbound Service Delivery Manager

2013/08～ 2014/09