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Peachy
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Graphic Design
- Data Entry
- Others
- Proofreading/Native Check
- Last Login : 2020-07-01
- Member Since : 2020-07-01
Career
Description
Sutherland Global Services
Associate Manager
2015/01～ 2020/05
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Taught effective customer service techniques, boosting client satisfaction rates..
• Directed training and retraining of employees to boost performance and enhance customer service experience.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
