日本と海外をつなぐクラウドソーシング

Kabushikigaisha Daily Egg LTD CO

Technical Intern Trainee

2013/12～ 2014/12

I worked as a production operator in which I performed product segregation, checking, packing, and maintained 5S in the workplace.

PRO VA

FREELANCE VIRTUAL ASSISTANT

2018/12～ 2020/03

As a Virtual Assistant, I'm confident in my ability to make anything I put my mind to success. I work quickly and confidently because I love what I do, I'm extremely motivated and a great manager of time, I learn quickly and I have strong analytical skills. My organizational skills are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork.

WNS Global Services

CUSTOMER SERVICE SENIOR ASSOCIATE

2015/12～ 2018/08

I have over 2 years of professional experience as a Customer Service Representative in the BPO Industry. I experienced dealing with different customers who are angry, frustrated, worried, and afraid. Building an emotional connection with customers is not easy and it's even harder when there are no verbal or physical cues to follow. I've demonstrated success in responding to a customer's telephone, email, and chat queries in an accurate and timely manner. Not just that, I always make sure that I addressed all of the customer's concerns without lacking empathy. I'm confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company.