日本と海外をつなぐクラウドソーシング

Sykes Asia, Inc.

Customer Service Representative

2016/08～ 2018/02

Respond to requests for technical assistance from the largest search engine company.
Provide user support to its diverse clientele by independently identifying errors, troubleshooting, and if necessary, replicating customer's problems to help guide them through.
Provide service on company-supported applications and platforms; troubleshoot problems and advise on the appropriate action.
Monitor and respond quickly and effectively to requests received.
Identify deficiencies and escalates risk and proposes innovative solutions to address the issue or problem.

Teleperformance Philippines

Technical Customer Care Representative

2014/01～ 2016/08

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
Diagnose and resolve technical issues involving cable connectivity, internet and phone services.
Follow standard process and procedures.
Identify and escalate priority issues per client specifications.
Redirect problems to appropriate resource.
Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates.

Quicksense Event Management Services

Project Manager

2013/01～ 2014/03

In consultation with the appropriate manager, recruit, interview and select staff with appropriate skills for the project activities.
Manage project staff according to the established policies and practices of the company.
Ensure that all project personnel receive an appropriate orientation to the company and the project.
Contract qualified consultants to work on the project as appropriate.
Implement the project and execute the project according to the project plan.
Develop forms and records to document project activities.
Set up files to ensure that all project information is appropriately documented and secured.
Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
Establish a communication schedule to update officers including appropriate staff in the company on the progress of the project.
Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.
Ensure that the project deliverables are on time, within the budget and at the required level of quality.
Evaluate the outcomes of the project as established during the planning phase.

Barangay Bangkal Council

Barangay Secretary

2010/10～ 2013/01

Keep custody of all records of the Sangguniang Barangay and the barangay assembly meetings.
Prepare and keep the minutes of all meetings of the Sangguniang Barangay and the barangay assembly.
Prepare a list of members of the barangay assembly, and have the same posted in conspicuous places within the barangay.
Keep an updated record of all inhabitants of the barangay containing the following items of information: name, address, place and date of birth, sex, civil status, citizenship, occupation, and such other items of information as may be prescribed by law or ordinances.
Exercise such other powers and perform such other duties and functions as may be prescribed by law or ordinance.

Sitel Philippines Corporation

Customer Service Representative

2008/01～ 2010/10

Serves customers by product and service information.
Resolving product and service problems.
Suggesting information about other products and services.
Opens customers accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction and adjustment; following up to ensure resolution.

Mr. Wash Corporation

Human Resource Manager

2002/05～ 2007/12

Maintains the work structure by updating job requirements and job descriptions for all positions.
Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
Prepares employees for assignments by establishing and conducting orientation and training programs.
Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
Maintains and inform employee about benefits programs.
Ensures legal compliance by monitoring and implementing applicable human resource requirements.
Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
Maintains professional and technical knowledge by attending educational workshops and seminars.
Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
Contributes to team effort by accomplishing related results as needed.

Work from Home

Freelance Worker

2018/03～ 2020/03

Handles Data Entry and Typing; Proofreading, Editing and Feedback; Translation and Article Writing; Web Research; and Event Management jobs.
Accurate keyboard skills and proven ability to enter data at the required speed.
Knowledge of correct spelling, grammar and punctuation.
Knowledge of clerical and administrative procedures.
Perform all tasks at the required speed and accuracy to meet the client needs.