日本と海外をつなぐクラウドソーシング

Concentrix Philippines

WEBMESSAGING AGENT

2019/02～

• Provides comprehensive and quality customer care at all times by providing the appropriate and accurate responses to customer queries via web messaging platform related to company product sales.
• Meet quality, productivity and schedule adherence performance standards.
• Apply technical knowledge and procedures when servicing customer inquiries.
• Learn client’s web sites policies, procedures and any back-end systems they may use for chat.
• Communicate effectively and efficiently with internal and external customers.