日本と海外をつなぐクラウドソーシング

Concentrix

Senior Advisor

2013/10～

Technical Support : handles troubleshooting issue of customer walking them thru the process to resolve their issue
Customer Service: handle their queries and assist them thru for what they called in for
Subject Matter Expert: to assist representative on their queries for customer issue resolution
DART Lead:answer queries of representative and takes in escalated calls
Product Trainer: Train/ Facilitate new hire to be prepared ans be able to confidently answer incoming calls

SPI

Technical Support / Customer Service Representative

2006/07～ 2009/09

Technical Support : handles troubleshooting issue of customer walking them thru the process to resolve their issue
Customer Service: handle their queries and assist them thru for what they called in for
Subject Matter Expert: to assist representative on their queries for customer issue resolution

Sutherland

Technical Support / Customer Service Representative

2011/08～ 2013/05

Technical Support : handles troubleshooting issue of customer walking them thru the process to resolve their issue
Customer Service: handle their queries and assist them thru for what they called in for
Subject Matter Expert: to assist representative on their queries for customer issue resolution

Sta. Lucia Grandmall Ice Skating

Figure Skating Coach

1995/01～ 2006/07

Teach from basic to advance maneuvers choreograph dance maneuvers for competition