日本と海外をつなぐクラウドソーシング

Sykes Asia Inc

Customer Solutions Associate

2016/08～ 2020/06

I work for Macquarie Leasing, a well-known bank in Australia. We handle car loan enquiries from simple document requests, provide quotations to pay out the loan and even assist client in making arrangement with their payments. I have 4 different skills and I work for both phone calls and emails. Aside from the agent tasks, I also served as our team’s Team B or assistant to the Team Lead & is also a QA apprentice. Whenever my TL is not around, I look after the team. I do huddles and even do coaching if necessary. As a QA apprentice, I monitor calls and provide feedback to help improve the quality of the calls in the production.