日本と海外をつなぐクラウドソーシング

Farah Experiences LLC., Abu Dhabi U.A.E

Contact Centre Coordinator

2012/10～ 2019/07

Area of Responsibilities:
- Receive calls and emails on a daily basis to qualify as business opportunities and distribute leads to the appropriate business managers/consultants.

- Manages high volume of leads accurately and efficiently with timely follow-ups using CRM and spreadsheets.

-Provide strong communication and coordination within and among the Sales & Marketing team by attending daily briefings and monthly meetings.

- Efficiently handle B2B and B2C concerns including contracts, promotions, site inspections, event requests and complaints.

-Understand the companies' strategic direction and initiatives and assist with team alignment and support whenever needed.

Hewlett-Packard Asia Pacific, Taguig City, Metro Manila

Senior Reservations Specialist

2011/05～ 2012/09

Area of Responsibilities:
-Receive inquiries thru phone and chat for hotel reservations. Find the best rates and offers for our hotel guests around the world.
-Assist customers in looking for hotels using GPS and communicate directly with the properties for any guest-related concerns.
- Ensure that requests are always handled on a timely manner especially for refunds and cancellations to avoid complaints.
- Share our best practices and engage in company initiatives to further improve the workplace environment.
-Regularly attend huddles and account-based trainings to calibrate skills and knowledge.

2010 - Office Administrator & Telemarketer
Le Spa by Sofitel Philippine Plaza Manila, Pasay City Philippines
Area of Responsibilities:
- File and organize all department paperworks and office documents.
- Manages the daily schedule of our Spa therapists to ensure staff availability for our customers.
- Receive phone and walk-in inquiries while always looking for opportunities to upsell our products and services.
- Directly reports to the Recreations Manager and assist on the over-all workflow of the department.