日本と海外をつなぐクラウドソーシング

Sutherland Global Services

Customer Service Representative / Technical Support Representative / Back Office and Sales

2010/10～ 2013/03

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

The Legal Group Advocates and Legal Consultants

Secretary and Admin

2013/06～ 2020/06

• In charge of the administration of the Intellectual Property and Anti-Counterfeiting Department particularly for market research.
• Analysis and preparation of market surveys and research reports from the senior and field market researchers.
• Maintain general company record systems to uphold accurate file.
• Carrying out clerical duties such as responding to emails, maintaining the mailing database, record and document filling, keeping record and reports.
• Drafts, formats, prints relevant documents, photocopies and files appropriate documents as needed.
• Provide administrative support for operations team