日本と海外をつなぐクラウドソーシング

One Step Lien Search LCC

Virtual Assistant – Researcher/Processor

2019/10～ 2020/05

Responsibilities: We are a lien search company located in Florida conducting a municipal lien search on a property that will be sold and we need to collect all liens, fees or dues for the property prior to being sold.

• Calling Government Offices to verify properties jurisdiction and see to it that all liens against the property are settled.
• Sending follow up emails to response to our request.
• Research and Process order.
• Monitoring order progress.

Get it Done Outsourcing

Executive Virtual Assistant – On the Job Trainee

2019/04～ 2019/09

Responsibilities: Website administrator, social media management and marketing, Facebook advertising, email marketing, blog posting, basic HTML and CSS website programming, online research, basic graphics design using Canva,

Convergys, Philippines

Team Lead Trainee, Resolution’s Specialist, Program Coach

2014/09～ 2019/03

Responsibilities:
• Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-along with senior representatives.
• Determines training needs, enhance new starter by helping them with the transitions specifically of being confident with phone skills (inside sales support, handling complaints, handling enquiries and handling difficult situations with customers via phone)
• Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
• Manage and track customer and transactional information in a CRM system.
• Coordinate resources throughout the sales cycle, including product support and technical support.
• Provide product demonstrations and general support to prospective customers
• Keep abreast of competition, competitive issues and products.
• Practice effective, excellent communication with management, customers and support
staff.

VXI Global Holdings

Customer Service Representative

2020/03～ 2014/08

Responsibilities:
Improve customer service experience, create engaged customers and facilitate organic growth.