日本と海外をつなぐクラウドソーシング

Custech Contact Center Phil

Legal Document Processor

2018/08～ 2018/12

Creating, editing and formatting legal documents to firm specifications using a variety of software applications

Converting, cleaning and formatting documents to/from different file formats

Creating charts, graphs, tables and spreadsheets as requested

Creating and/or editing Tables of Authorities and Tables of Contents

Performing data entry utilizing various software applications

Transcribing analog and digital dictation files

Restoring and recovering corrupted document files as necessary

Providing telephone support to troubleshoot application queries

Completing all assigned jobs in an accurate and timely manner

Handling sensitive and/or confidential documents and information

Following established policies and procedures at all times

Teleperformance Phil.

Customer Service Representative

2017/01～ 2017/03

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support