日本と海外をつなぐクラウドソーシング

Concentrix (formerly Convergys Philippines)

Customer Service Representative

2011/09～ 2012/03

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Contribute to team effort by accomplishing related results as needed

ITG

Business Development Officer

2018/10～ 2020/03

• Providing insight into product development and competitive positioning by becoming the primary point of contact and build long-term relationships directly with customers and partners.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

Total Information Management (TIM)

Account Manager

2016/09～ 2017/06

• Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals.
• Respond to the client queries regarding the products in a timely fashion and develop business proposals for new and existing clients.
• Maintain a knowledge repository of clients, referrals, RFPs, prospects and presentations.