日本と海外をつなぐクラウドソーシング

ttec

Supervisor

2012/08～ 2019/03

I am Shara Marie Miranda i am a Team Leader /supervisor. I was estatic to find this opening and feel that my skills and competencies makes me fit for the role.

I have 8 years of experience in contact center industry and I have handled various department such as customer service, technical support and sales as a supervisor. Some of the highlights of my success in this field includes:

1. Developed total of 15 customer service agents to first entry level positions such as subject matter experts, trainers, quality specialist and supervisors in the last 4 years

2. Consistently reached target quota and performance KPIs for the past 2 years

3. Awarded as the best supervisor for 14 months
With this, I believe that I can lead some expertise to your efforts to provide worlds best customer service experience and contribute to the success of your team.

I've enclosed my resume which further details my work experience. I look forward for the opportunity to discuss my skills and qualifications in person or via online meeting at your earliest convinience . Please reach out to my email keeganmiranda0616@gmail.com or by phone 09175767499. Thank you for your time and I look forward meeting you soon.


My prior experience in customer service has provided me unique skills such as independently managing my team with minimal supervision from my manager, finishing assigned task before the deadline and creating smart developmental plans for my agents which I believe I can apply to this role