日本と海外をつなぐクラウドソーシング

NTT Limited

Service Management Executive

2019/07～

Service manager for IT services (projects such as network monitoring, translation (Japanese/English), app support, etc.), coordinating with clients and other departments within the company, training operators, and providing reporting services.

Japan International Cooperation Agency （JICA）

Teacher(Volunteer)

2017/04～ 2019/05

As a volunteer member (job type: PC instructor) of JICA（Japan International Overseas Cooperation) , teaching computer subjects at secondary school in Uganda.
In July 2017, after 85 days of training in Japan (computer-related, language-related, life-related in foreign
countries, etc.) and about 1 month of training at JICA Uganda office before dispatch, assigned to Masaba Secondary school which has about 900 students.

SCSK Service ware Co. Ltd.

Supervisor

2015/06～ 2017/03

【Overview】
Operation management work as a supervisor in the help desk in the IT department of a car company.
【Duty】
Operation report to a client. Negotiation/operation coordination with other departments and clients. Incident
management. Formulation and management of KPI. Staff management work etc.
【Achievement】
At the same time as an operating help desk, in charge of the leading projects of migration from Windows 7 to 10.
The migration of OS of about 20,000 PCs was completed in 6 months.

EWEL, Inc.

Group Leader

2004/10～

◆Welfare program / BPO service introduction project (June 2007 – May 2015)
As consultant related to B to B welfare outsourcing service (Mainly cafeteria plan ・ Property savings /
An employee holding company business BPO), Sales activities up to service orders (mainly up sales to existing
customers) with human resources / general affairs department of major manufacturer related companies with
more than 30 companies as project leaders/managers. Working on system design, the definition of system
requirements, introduction support, operation improvement, and re-consultation after introduction, etc.

※ Status of achievement of group budget for 3 years
2012: Budget 17.50 million yen, actual 25.10 million yen (achievement rate 143%)
2013: Budget 10 million yen, actual 12.9 million yen (achievement rate 129%)
2014: Budget: 10 million yen, actual: 15.2 million yen (achievement rate: 152%)

As a group leader since April 2012, responsible for organizational management and member management.
also worked on reducing overtime work for members. As a specific initiative, introduced BI tool (Qlik View)
and reduced report creation time, which took about 4 hours per company, to about 5 minutes.

◆Customer center (October 2004 – May 2008)
Experienced operation management at the customer operation center. The main achievements were to improve
customer satisfaction by switching from Navi Dial to Free Call, and to reduce companywide communication
cost involving the general affairs department.