Crowdsourcing Workshift > Search Freelance > iamshiele > CV
iamshiele
Send Message
-
Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Copy Writing
- Slogan
- SEM - Search Engine Optimization
- Email Response Handling
- Data Entry
- Data Gathering
- Data Cleaning
- Writing and Posting FB Page
- Last Login : 2020-04-29
- Member Since : 2020-04-29
Career
Description
Teleperformance
Quality Analyst
2011/01～ 2016/09
• Monitor and reviews agents work and ensures they follow correct process being set by the client.
• Discuss scorecards and metrics that needs to be achieved weekly
• Conducts coaching to agents to make sure targets and commitments are met
• Work with Team Leaders to help improve performance
• Responsible in creating ideas or programs and engage agents to help develop their skills
KKH Philippines
Quality Analyst
2016/09～ 2018/10
• Monitor and reviews agents work and ensures they follow correct process being set by the client.
• Provides weekly feedback and conducts coaching or training as needed.
• Analyze critical performance behavior and metrics to the organization.
• Help develop evaluation programs that enhance organization output.
• Provide possible solutions and actionable insight for performance improvements.
• Working in partnership with Operational Leaders through evaluation form along with the process of disseminating vital information to ensure improvements.
Trax Philippines
Carrier Account Manager
2018/11～ 2019/07
• Manage Carrier’s Local Service Providers (LSP)
• Responsible in reviewing or audit invoices
• Answer queries through emails or phone calls
• Responsible in managing 30 Local Service Providers
• Analyze problems at hand and provide resolution
• Responsible in creating Monthly Report and present in to respective LSP’s POC
• Responsible in processing invoices and make sure they get paid on time
