日本と海外をつなぐクラウドソーシング

FCI MULTIPLE SERVICES

RECRUITMENT SPECIALIST

2019/04～ 2019/11

• Use computers for various applications, such as database management or word processing.
• Complete forms in accordance with company procedures.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Conduct searches to find needed information, using such sources as the Internet.
• Prepare and mail checks.
• Locate and correct data entry errors, or report them to supervisors.

AWESOMEOS

CUSTOMER SERVICE REPRESENTATIVE

2018/10～ 2019/01

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Confer with customers by telephone or in-person
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Order tests that could determine the causes of product malfunctions. to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

CUSTOMER SERVICE REPRESENTATIVE

TELEPERFORMANCE PHILIPPINES

2015/11～ 2018/02

• Confer with customers by telephone or in-person
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions,
• Check to ensure that appropriate changes were made to resolve customers' problems. are taken
• Review insurance policy terms to determine whether a particular loss is covered by insurance. to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.