日本と海外をつなぐクラウドソーシング

BTA

Area Food and Beverage Supervisor

2018/03～ 2019/03

• Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Responsible for ensuring that all financial, and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Ensure that proper security procedures are in place to protect associates, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or associate is injured.

Copthorne and Millennium Hotel

Restaurant Supervisor cum Event Coordinator

2016/09～ 2016/06

• Responsible for operating F&B outlets assigned to him/ her. Role & Responsibilities.
• Monitoring & ensuring F & B service operations are running smoothly.
• Organizing duty roster of service staff. Cost control, inventory, Training Maintaining SOP for quality.
• Should able to introduce innovative ideas for generating targeted sale Guest interaction, menu planning.
• Addressing guest requirement and reaching to them
• Handle every aspect of trades, shows, conferences, business meetings, weddings, and parties from meeting with the clients to discuss requirements to evaluation

Marriott Hotel

Assistant Food and Beverage Supervisor

2014/10～ 2016/09

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth-running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlet's menu, promotional activities, and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet.
• Take telephone reservations, greet customers
• Seat guests while being aware of server sections and guest to server ratios in order to ensure a smooth and enjoyable dining experience for guests
• Be able to answer questions and have thorough product knowledge of your menu and establishments policies and services Provide courteous & efficient customer service to guests.
• Support your food and beverage team
• Efficiently complete team duties as assigned Manage dining reservations, cashier & cash reconciliation duties.