Crowdsourcing Workshift > Search Freelance > JoanneSuyat > CV
JoanneSuyat
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Naming
- Envelope, Postcard Design
- Flyer, Brochure, and Catalog Design
- Data Gathering
- Writing and Posting FB Page
- Last Login : 2020-04-19
- Member Since : 2020-04-19
Career
Description
Sitel
Customer Service Respresentative
2007/01～ 2010/07
Catering to customer service calls for a financial institution based in the U.S.
Sitel
Quality Analyst
2012/01～ 2016/12
• Completing weekly deep-dive analysis to the Team Leads/Coaches of the teams that i support.
• Providing daily report about the previous day's performance/s.
• Identifying opportunities of the team and each team members and providing action plans for their development.
• Quality Manager Apprentice - Acts as the Quality Department lead when the Manager is out.
• Conducting quality discussion to new hires
• Providing coaching and feedback to agents or team members regarding their performance
• Monitoring calls and provides grades according to the guidelines.
Sitel
Mentor
2011/09～ 2012/08
• Taking Tier II Escalations (supervisory calls) and complete and end-of-day report.
• Provides floor support to a team
Upwork
Transcriber
2016/12～ 2018/02
• Transcribing audio and video files to word documents.
PerforMoms
Virtual Admin Assistant
2020/03～
• Proof-reading and editing
• Social Media Management
• Graphic designing for social media posting
