Teleperformance Inc.

Quality Specialist (Travel Account)

2013/11～ 2016/07

● Monitor phone calls to make sure call center employees are in compliance with the rules and regulations of an organization.
● Help use the most effective and efficient means for handling phone calls without sacrificing customer service, while achieving the stated goals
● Provide training, coaching, feedback and assistance to call center representatives to make sure they understand new policies and procedures for quality.