日本と海外をつなぐクラウドソーシング

Shopee Philippine Inc.

Senior Analyst

2018/04～

Duties and Responsibilities:
o Respond with information in regards to customer queries (Phone, Email)
o Records information regarding calls/email received into database
o Decision making in regard to return and refund concern of the customer and making sure to provide fair judgement.
o Providing resolution in regard to dispute concern of the customer and refund should be processed appropriately.

UBER Philippines Center of Excellence LLC

Customer Operation Specialist

2016/10～ 2018/03

Duties and Responsibilities:
o Respond with information in regards to partner-drivers queries (Phone, Email)
o Records information regarding calls/email received into database
o Providing best possible option with regard to existing promotions

Convergys Philippines Services Corporations

Sales and Service Representative for Telecommunication Account

2010/10～ 2015/11

Duties and Responsibilities:
o Respond to phone calls received to the Call Center
o Respond with information in regards to customers queries
o Assisting Customer over the phone in regards to their account
o Transfer the call to appropriate person or department
o Records information regarding calls into database
o Assists with marketing projects or department related activities
o Up-selling if needed base on the customer needs

Advanced Contact Solutions Inc.

Customer Service Associates for the following:  US Travel Account (Airline)  US Health Care Account

2008/07～ 2010/06

Duties and Responsibilities:
o Respond to phone calls received to the Call Center
o Assisting Customer in making flight reservation
o Searching the best and the lowest available flight fare for the customer
o Educating and proper setting customer expectations in regards with their flight details
o Respond with information in regards to their Health Insurance Benefits and Packages
o Educating and proper setting customer expectations in regards with their monthly charges.
o Transfer the call to appropriate person or department
o Providing and responding about customers billing charges issues
o Assisting customer to find the best health service provider that covers their plans

Teleperformance Philippines Inc.

Customer Service Associates for Telecommunication Account

2007/05～ 2008/05

Duties and Responsibilities:
o Respond to phone calls received to the Call Center
o Respond with information in regards to customers queries
o Assisting Customer over the phone in regards to their account
o Transfer the call to appropriate person or department
o Records information regarding calls into database
o Assists with marketing projects or department related activities
o Up-selling if needed base on the customer needs