日本と海外をつなぐクラウドソーシング

Majid Al Futtaim

Sales Assistant

2017/10～ 2020/03

- Supporting the store team and manager to increase revenue streams and profit targets.
- Demonstrating good product knowledge to customers on key promotions and offers.
- Acting manager on duty when the manager/team leader is absent.
- Receiving deliveries from suppliers and carrying out stock replenishment in and out of the store using the stock management system.
- Managing and performing changes in visual merchandising according to the sales report.
- Cataloging stock & performing inventory checks.
- Ensuring the aisles are kept clear for health & safety reasons.
- Managing cash and payment systems in accordance with company procedures and policies.
- Keep the selling floor to operational and visual standards throughout the day and making sure that any item which is removed from a display column is replaced immediately after a sale.

TASC Outsourcing LLC

Customer Service Associate

2015/08～ 2017/08

- Assist and attend customer’s needs, questions, information and resolve complaints.
- Manage and organize stock inventory on skill games.
- Check and operate rides and game machines in the store.
- Conduct health and safety measures in the store.
- Performs meter reading and refilling of tickets on redemption games and assist in the redemption counter when customers are redeeming prizes.

AHK Solutions Pty Ltd

Administrative Assistant

2014/02～ 2015/06

- Answers phone calls, taking client's orders and setting appointments.
- Reply to client's emails and resolving complaints.
- Personally creates artworks for client's orders which are logo designs with Adobe Photoshop and Illustrator.
- Performs SEO and SMM.
- Email marketing with Mailchimp.
- Lead generation and customer service chat support.
- Managing order processing, invoicing, shipping orders, and administrative tasks.
- Account management with ZohoCRM.

Chatter Buzz Media LLC

Virtual Admin Assistant

2013/04～ 2013/12

- Call potential customers for leads and setting appointments with the manager.
- Search Engine Optimization, performs social bookmarking, directory submissions, content distribution, and link building to increase page ranks.
- Google Local Marketing, performing research on obtaining links for current website, competitor research and backlinking.
- Manage web administration and content blog posting and chat support.
- Create PowerPoint presentations for clients.
- General admin assistant tasks, data entry, research, sorting and organizing files, bookkeeping, and manage and distribute tasks for other employees in the Philippines.

Marketing Avenues Outsourcing INC

Technical Support Agent

2010/10～ 2013/03

- Attend inbound calls from client members. Professionally greets customers, assists inquiries and satisfies their needs.
- Performs remote PC tune-up support, PC troubleshooting, software troubleshooting, email setup and troubleshooting, printer setup and troubleshooting, windows troubleshooting, virus removal, and PC maintenance.