日本と海外をつなぐクラウドソーシング

VXI Global Solutions

Account Associate

2014/10～ 2015/01

-Answers AT&T inbound customer calls and effectively respond to customer inquiries and complaints.
-Answers customer inquiries clearly and logically; builds rapport, clarifies by asking relevant.
questions and validates all information given; ensures customer satisfaction at all times.
-Up sells products and services according to the established need/s of the customer; explains product
/ service detail and procedure for account processing.

The Philippine Exporters Confederation, Inc.

Accreditation Administrator

2012/10～ 2014/01

-Involved in processing and evaluation of documents for Client Profile Registration System (CPRS)
Accreditation of different exporting companies in Region XI.
-Conducts plant and office visits for CPRS applicants.
-Attends to exporter’s inquiries and concerns regarding CPRS Accreditation and electronic-to-mobile
(e2m) Customs System.
-Supervise Junior Membership Relations Executives in the performance of their duties.
-Maintain and update the membership database.
-Develop training courses and seminars for members and clients.
-Write and present various reports pertaining to the organization’s activities.
-Organize events for members such as orientations and general membership meetings.
-Profile and verify information of members and applicants.