日本と海外をつなぐクラウドソーシング

Janes Group UK Limited

Customer Success Manager

2020/11～

• Provide training, focusing on content and functionality of the Jane’s systems that provide data and analysis
• Align with Sales and Marketing to develop user promotions and client engagement initiatives.
• Work in collaboration with the rest of the team to create and maintain consistent, effective and up-to-date proactive user guides to support the training provided.
• Understand, review and assess customer requirements to ensure training meets and enhances their expectations of Janes.
• Support sales teams with customer engagement, customer onboarding and driving awareness of AD&S solutions across our user communities.
• Support the testing of new products and development of existing products.
• Deliver in-person training and/or virtual training, to enhance customer awareness.
• Understand customer’s requirements to derive maximum benefit from Janes services and provide support to help customers maximize the outcome.
• Provide customer support by managing and handling client requests, comments, or concerns.
• Act as a liaison between the Customers, Research and the Commercial Management teams.
• Conduct product training to internal colleagues.
• Develop case study scenario to provide interactive user help guide materials.
• Manage and update internal records on CRM (including key customer support tools).
• Work closely with the Sales team and regional Channel Partners, if applicable, to strategize customer engagements.

United States Army Japan

Senior Translator

2007/10～ 2020/10

• Serve as a primary interpreter/translator to United States Army Japan Commanding General and visiting U.S. Army and Department of Defense (DoD) representatives in their interactions with Japan Self-Defense Force (JSDF) and Government of Japan agencies and municipalities in such activities as senior-leader seminars, subject matter expert exchanges, and bilateral command post and field training exercises. These included contract negotiations between U.S. and Japan defense organizations.
• An expert in Japanese culture, provide customs and courtesy advice to the principals as well as historic background information during crucial bilateral negotiations and visits. Facilitated maintenance of all professional relationships and an extensive network across Japan Self Defense Forces and defense industry.
• Lead a team of interpreters before and during missions to successfully fulfill language support requirements and help achieve the overall mission objectives. Review and edit written products of DoD and JSDF translators for accuracy, style, and completeness.
• As the long-serving senior translator, act as a liaison between requesting offices and the division chief in developing the language support plan. Assign and manage the team’s daily interpretation and translation tasks based on customers’ needs.

Freelance Interpreter/Translator

2015/05～

• Focused on projects that supported sales and contract negotiations in the defense, food, tourism and medical services industries.
• Possess experience working on projects in various industries and events such as air carrier, motor company, Tokyo Olympics and Paralympics Game coordination and preparatory meetings, Foreign Correspondents’ Club of Japan foreign journalist research and interview support, and Council of Local Authorities for International Relations local government international exchange.

Mitsubishi Electric Information Network Corporation

Sales Admin Staff

2002/03～ 2007/09

• Responsible for assisting the Sales Division by communicating with Clients, facilitating contracting, and explaining our products.
• Served as a support staff for Integrated Control Center (Network Operations Center) functioning as a coordinator to implement new network/system monitoring and management services in the operation center by working with Sales and Engineer divisions.
• Conducted quality management and update of operation manuals and performed other duties as required in support of operations.
• Other incidental duties included providing interpretation/translation support during service proposals to non-Japanese speaking customers and coordination with local hires at the U.S. branch office.