日本と海外をつなぐクラウドソーシング

Landmark Group of Companies (Centrepoint/ Kingdom of Saudi Arabia)

Store Manager

1997/10～ 2010/04

• Responsible to manage the store and achieve business objectives and goals for the store set by territory.
• To ensure that international standard is properly done as per company requirements.
• Coordinating with Concept Manager in all concept related issues including planning for season and any promotional
issue.
• Ensuring that proper Merchandising and Visual merchandising is absolutely maintained.
• Ensuring that during promotional season all the POS Material’s shall be fully prepared in advance.
• Making sure that all the departments are in proper timely request of goods from warehouse.
• To insure that housekeeping and cleanliness of the store internal and external is properly done at all time.
• Responsible for staff discipline and proper control of attendance.
• Responsible of staff planning.
• Responsible of conducting weekly staff meeting regarding sales performance and other store issues.
• Ensuring that security measures external and internal is properly maintained by security personnel.

Tamimi Markets (Safeway) Kingdom of Saudi Arabia

Customer Service Mgr./ Store Book Keeper

2011/04～ 2018/08

CUSTOMER SERVICE MANAGER
• Accomplishes customer service human resource objectives by orienting, training assigning, coaching, counseling and disciplining employees.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews such as preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying customer service trends and determining system improvements.
• Meet customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
• Accomplishes information systems and organization mission by completing related results as needed.

BOOK KEEPING
• Responsible of all store book keeping jobs, such as; updating daily sales report, maintaining daily employees attendance thru bio-metric method, receiving and sending daily store e-mails.
• Responsible of daily cash and foreign currency deposit.
• To communicate with the bank for any technical issues and any common requirements.
• To maintain a daily inventory or auditing of store maintaining cash as per daily protocol.
• To receive cash, credit cards invoices, gift certificates, vouchers and etc. from the cashiers/head cashier after closing the cash registered machine.
• Responsible of performing day end execution thru NCR system.
• To in-code a final cashier report/and audit report as part of store procedure in settling cashier turn over.
• To finalized daily, weekly and monthly store report before submitting to finance department for final posting.
• To receive the daily store expense vouchers from any department subject for validation/verification before posting and submitting to finance department in an allocated time.
• To follow-up any pending documents from head office in different departments such as; HR dept., Finance dept. and DC dept.
• Responsible of purchasing/ordering of all store stationary/ office supplies used for daily store operation.