日本と海外をつなぐクラウドソーシング

DBP Service Corporation

Accounting Support

2017/11～ 2020/01

Worked at Pag-IBIG Fund, a government institute that helps provide savings and accessible funds for housing of every Filipino, as an agency hired by DBPSC. Assigned at the Member's Contribution Accounting Division where all posting, and reconciling of records happens to ensure the processing of member's loan, claims, and housing application. Responsibilities include but not limited to:

Answer email and phone calls
Posting of employer's monthly contribution
Reconcile member's ledger for loan and claim applications
Reconcile employer's ledger for clearance purposes
Ensure timely and quality of accounts reconciled
Monitor reconciled accounts in excel

TeleTech

Customer Service Representative II

2017/02～ 2017/05

Worked for Telstra, Australian's largest mobile network that provides users with mobile phones, internet plans and packages, home phones and more. Assigned at the billing department with responsibilities include but not limited to:

Manage customer's service and billing inquiries
Generate sales leads to customers
Handle customer complaints
Troubleshoot devices

Convergys Philippines Services Corporation

Customer Service Representative

2016/04～ 2017/01

Worked at Comcast, a US telecommunications that provides mainly internet, phone and cable. Assigned at SIK (Self-Installation Kit) and assists customers to easily and quickly set up the devices.

Assist customer's on activating services
Answer customer technical issues
Assist technicians on field on troubleshooting services
Inform customer on orders and technicians appointment