日本と海外をつなぐクラウドソーシング

ePerformax Contact Centers and BPO

Community Support Agent

2017/04～ 2017/10

 Manage large amounts of incoming calls
 Identify and assess customers’ needs to achieve satisfaction
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 Provides accurate, valid and complete information by using the right methods/tools
 Meet personal/customer service team call handling quotas
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
 Follow communication procedures, guidelines, and policies
 Take the extra mile to engage customers
 Customer orientation and ability to adapt/respond to different types of characters

Almer Manpower Corporation

HR Recruitment Assistant

2017/10～ 2018/04

 Assist and support Account/Recruitment Officer
 Assist Account/Recruitment Officer in hiring and screening of prospective candidates
 Screen and select resumes for the clients
 Conduct screening of clients over the phone
 Arrange and send interview letters/emails to candidates
 Display job positions on various websites
 Review and assess candidates’ suitability for the required pots
 Build and develop relationships with the clients
 Arranging and sending job offer letter to qualified applicants
 Doing and giving memos to staffers
 Scheduling and giving General Assembly to staffers
 Administering different psychological tests to the applicants
 Sending proposals to target clients via email