日本と海外をつなぐクラウドソーシング

Noble Trends Unbound Inc.

Call Center Agent

2015/05～ 2016/02

• Made outbound calls to potential job seekers in order to sell the company’s life insurance
• Perform data entry services for the company in regards to punching in customer information, call logs and confirmed appointments

Sitel Philippines

Customer Service Representative

2016/05～ 2019/04

• Conduct analysis and recommend suitable solutions to real time performance issues
• Answered telephone inquiries on products and services
• Resolved concerns of the customers
• Maintained a thorough knowledge of all company products and services
• Handle inbound calls and provide one-call resolution to problems reported
• Handle reservations and cancellations of plane tickets

Iqor Philippines

Customer Care Representative

2018/05～ 2019/12

• Build connection in resolving customers concerns
• Resolved all issues of the customer in a single call as much as possible
• Set up a call backs for unresolved concerns that needed to be escalated to a different department