日本と海外をつなぐクラウドソーシング

Telus Philippines Inc

Team Leader

2018/11～ 2019/07

1. Manage and develop team members.
2. Conduct regular coaching for team member’s continuous improvement.
3. Review and listen to calls.
4. Send regular reports for further assessment of team’s improvement.
5. Handle escalated calls to ensure quality and fast resolution.
6. Manage Emails
7. Work closely with the Operation Manager to closely monitor company performance and to complete admin tasks.

Dlook Philippines Inc

Sales Manager

2017/03～ 2018/11

1. Call businesses in Australia and offer online advertising through website creation, SEO or Google Ad words
2. Manage team performance and track sales.
3. Send reports to clients on employees sales improvement
4. Regular skill and sales pitch coaching to members of the team
5. Manage Inbox
6. Schedule CEO meetings
7. Work closely with the CEO to closely monitor company performance and to complete admin tasks.

TSA Philippines

Sales Coach

2016/08～ 2017/02

1. Facilitate direct sales by instructing team members to inform existing customers about new products and encourage them to make sales
2. Inform team members of how the business is doing in terms of the business development.
3. Interact closely with agents to ensure that everyone is carried along to achieve maximum result.
4. Provide coaching to team members to acquire relevant and equal skills in terms of selling the product.
5. Manage team performance by regularly sending reports to clients.