日本と海外をつなぐクラウドソーシング

The Philippine American Life and General Insurance Company

Business Development Manager

2011/08～ 2012/02

* Developing growth strategies and plans.
* Recruiting financial advisers to increase sales within the agency.
* Researching business opportunities and viable income streams.

Personal Collection Inc.

Managing Director

2012/08～ 2017/02

* Successfully hit the quota every month and one of the top performers in the Matina branch.
* Able to recruit new members and expand network to promote more sales and profit.
* Promoting monthly discounts and promotions of products to retain customers and recruit new members.

Flatworld Solutions Inc.

Outbound Sales Representative

2015/12～ 2016/04

* Demonstrated mastery of outbound representative call script and verbatim.
* Consistently exceeded all sales quotas and received recognition for performance results.
* Able to receive almost everyday spiff per number of sales.

IBEX Global Inc.

Customer Service Representative

2016/04～ 2017/01

* Performed a variety of concurrent tasks, handle escalations, time critical issues, maintained time and sensitive records.
* Took orders, determined charges, and supervised billing and payments.
* Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.

Alorica Teleservices Inc.

Customer Service Representative

2017/01～ 2018/07

* Proficiently and professionally responded to customer and sales representatives’ questions pertaining to orders, product availability, backorders, price, services, procedures and policy.
* Processed credit card payments for orders and managed accounts receivables.
* Effectively managed approximately 60 incoming calls daily.

VXI Global Holdings Inc.

Customer Retention Expert

2018/07～ 2019/02

* Successfully handled intricate customer complaints related to their products and services.
* Provide satisfactory offers to retain customers & tailor fit their needs & wants.
* Partnered closely with several internal departments such as billing operations, credit, collections, and other entities as required.

Awesome Offsourcing Inc. - Davao City

Customer Service Representative

2019/06～ 2019/10

* Handles US customer service both emails and phone calls at the same time.
* Successfully process replacement, rental extension, add/remove item, & de-escalates an escalation.
* Able to get 4.95/5 average customer satisfaction score for both metrics for the past 4 months and 6 minutes average call handling time.

Splace Outsourcing Inc.

Customer Service Representative - Seasonal campaign

2019/12～ 2020/01

* Handles Australian customer service both emails and phone calls at the same time.
* Successfully de-escalates customers who were frustrated due to delayed delivery or broken items.
* Supported 60 store locations and online inquiries as well.
* Campaign was not continued since the client's tool is not updating real time causing the purpose of the task to be not effective to customers general inquiry on stock availability.