日本と海外をつなぐクラウドソーシング

Cognizant Technology ( Google YouTube)

Senior Business Analyst

2019/01～

As a Sr. Analyst one of my responsibilities is to answer live chat inquiries and answer emails from Google YouTube subscribers.
I also do troubleshooting for top selling gadgets and other high end living room appliances such as Apple TV, Roku, etc..

Capital One Philippines Support Services

Sr. Operations Coordinator

2013/10～ 2019/01

Responsible for the day-to-day supervision of a group associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Effectively coach direct reports on their performance on a regular basi• Supports Recruitment efforts to ensure caliber of candidates is always on the highest standard
• Support Training efforts as needed by providing training sessions to address knowledge gaps
• Works with HR on matters that warrant corrective actions in accordance with established policies and procedures
Essential Skills
• Proven ability to effectively interact with all levels within the organization
• Resourceful and can work with various support groups
• Proven ability to resolve complex problems with minor direction and assess issues objectively

HSBC Philippines Inc

Senior Process Executive

2010/02～ 2013/09

Receives customer calls in a call center environment. Continuously provide high quality service achieve maximum customer satisfaction within the specified Performance Level (PLA's). Responsible for relationship and building and account management while resolving customer inquiries in professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. I am also responsible for achieving individual targets and/ or sales goals whilst maintaining quality and compliance

TELETECH LIPA Philippines Inc.

Senior Representative

2008/11～ 2009/11

Assigned to answers email, chats and phone call if necessary, for all Telstra subscribers about their billing information. (process payments,refund, report fraud; etc. )

Lead Generation Inc.

Lead Generator

2018/01～

As a freelancer I am assigned to do General Virtual Assistance including the ff: but not limited to:
o Email and Social Media Management, Digital Marketing,
o Designing brochures and creating with detailed profiles and inserting links to company website.
o Opening social media accounts on Facebook, Twitter, Google+ and Instagram and updating all social media accounts on a regular basis.
o Scheduling appointments with clients, businesses and salespeople;
o Managing calendars, appointments and emails
o Preparing reports
o Launching and maintaining cloud computing accounts (DropBox, OneDrive, Google).
o Converting, merging and splitting .PDF files.
o Preparing training manuals for new staff members or remote workers.
o Other Miscellaneous.

Mazuma USA

Virtual Assistant - Appointment Setter

2019/11～

Australian Solar / Real Estates

Virtual General Admin – Lead Gen / Appointment Setter

2019/08～ 2019/01

Social Media Specialist job description should contain the following duties and responsibilities:
Responsible for developing and implementing Social Media strategy in order to increase company's online presence and improve marketing and sales efforts.
Develop, implement and manage our social media strategy
Use social media marketing tools
Work with copywriters and designers to ensure content is informative and appealing
Collaborate with Marketing, Sales and Product Development teams
Monitor SEO and user engagement and suggest content optimization
Hire and train others in the team
Provide constructive feedback to newly recruit agents

As a freelancer I am assigned to do General Virtual Assistance including the ff: but not limited to:
o Email and Social Media Management, Digital Marketing,
o Designing brochures and creating with detailed profiles and inserting links to company website.
o Opening social media accounts on Facebook, Twitter, Google+ and Instagram and updating all social media accounts on a regular basis.
o Scheduling appointments with clients, businesses and salespeople;
o Managing calendars, appointments and emails
o Preparing reports
o Launching and maintaining cloud computing accounts (DropBox, OneDrive, Google).
o Converting, merging and splitting .PDF files.
o Preparing training manuals for new staff members or remote workers.
o Other Miscellaneous.