日本と海外をつなぐクラウドソーシング

Splace/ Ishka

Customer Service Representative

2019/10～ 2020/01

- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products, product availability, order delivery, store support and others.
- Assist clients on order-on-line. Deal with orders in the back office and liaise with logistics. Follow-up on orders and liaise with customers, in-store inquiries and delivery status.
- Well-versed in using Slack, Zendesk, Communicator, Shopify, Netsuite,Upwork, Google Documents.

Conectys Phils

Content Moderator

2018/07～ 2019/07

- Review and Moderate user-generated content for the TikTok App.
- Enforce online community’s safety
- Identify behavioral and technical issues, patterns and trends in the community
- Pro-actively escalate issues, observations, opportunities and insights through relevant channels.

POGO Carshare

Customer Service Representative

2018/01～ 2018/05

-Receive VOIP phone calls, and emails through Zendesk to help our customers use the CarSharing service
- Document each support ticket
- Assist customers with their account and facilitate technical inquiries over the phone for any app issues
- Assist customers over the phone for any billing issues, failed payments, reprocess failed payments, manual reservations, password resets through INVERS.
- Monitor the web application for any vehicle that has a risk of being towed, out of zone, and parking at private lots.
- Report any app issues, FOB key requests and other admin tasks needed by other departments through ASANA.
- Raise any manual updates, facilitate customer inquiry regarding the status of their application through other departments, advise fleet managers for any fleet issues (car trouble, damage, accidents and risks of being towed) in SLACK.

Crylls Inc

Customer Service Representative

2017/10～ 2018/01

➢ Provide Customer Service for an eBay account in Australia
➢ Provide assistance with customer’s presale concerns thru calls/emails. adhere to protocols set by company standards in dealing with after-sale inquiries, RMA, Order Cancellation and Refunds.

Alorica Philippines

Customer Service Representative

2016/05～ 2017/09

➢ Provide great customer service for callers from the US.
➢ Provide assistance with customer’s billing concerns, technical support and offer plans that would fit the customer’s budget and interest.