日本と海外をつなぐクラウドソーシング

Livingston Research

Academic Researcher and Proofreader

2018/11～ 2019/12

- Assisting clients in conducting research and studies about various subjects like Business, Philosophy, Nursing, Education, Sociology, etc.
- Proofreading clients' homework, projects, and other papers

Freelancer

Content Writer and Proofreader

2018/01～ 2019/12

- Developing content and proofreading clients' articles, papers, and blogs

Airbnb

Host

2018/11～ 2019/12

- Creating and managing a listing
- Communicating with and welcoming guests
- Managing reservations
- Ensuring comfortable stay for guests
- Writing reviews
- Updating calendar and pricing
- Ensuring cleanliness and maintenance of the property

Rarejob Phillippines Inc.

ESL Educator (HQ: Shibuya, Tokyo)

2012/06～ 2018/12

- Conducting one-on-one Skype classes based on students' chosen curriculum
- Helping students, from young learners to professionals and veterans, in learning English by walking them through the lesson materials, providing ample time for them to speak, and proactively correcting their mistakes

Citigroup Business Process Solutions Pte. Ltd.

Citi Phone Officer (Australian Account)

2010/05～ 2011/12

- Attending to inbound telephone calls in line with the standard operating procedures
- Handling inquiries and concerns regarding credit card activation, transactions, and credit balance, to name a few
- Advising clients regarding bank services according to their needs

Convergys Makati

Customer Service Advisor - OnStar (HQ: Warren, MI)

2009/05～ 2010/04

- Activating clients' OnStar system right after their vehicle purchase
- Providing navigation support, road-side assistance and emergency calls to clients
- Educating clients regarding the benefits and uses of their OnStar system

ePLDT Ventus (Currently SPi CRM)

Customer Service Representative Sony Parts and Accessories (HQ: Kansas City, MO)

2007/01～ 2009/01

- Handling inbound client inquiries and concerns regarding their Sony products and transferring calls to appropriate departments
- Updating clients on their orders
- Placing orders on behalf of clients
- Up-selling Sony parts and accessories to inbound clients