日本と海外をつなぐクラウドソーシング

Convergys

Technical Support Specialist

2016/08～ 2018/01

Payroll and Accounting Specialist for Intuit Quickbooks
*Business Profit and Loss reports
*Bank Reconciliation
*Invoices and Payroll

Liberty Yellow Cab

Dispatch Coordinator

2018/02～ 2018/09

*Dispatch taxi drivers
*Provides excellent service for customers and drivers concerns
*Trace disputed payments

Author Solutions LLC

Payment Specialist

2018/09～ 2020/02

Payment Central Representative (Main Task)
*Strictly follows Payment Card Industry Data Security Standard (PCI-DSS) in processing payments

Learning Website Subscription (crossed-trained)
*Strictly follows Payment Card Industry Data Security Standard (PCI-DSS) in processing payments
*Retention for subscription
*Walkthrough assistance in navigating the website

Payment Collection (crossed-trained)
*Strictly follows Payment Card Industry Data Security Standard (PCI-DSS) in processing payments
*Chasing collectibles for those who are in payment terms
*Offering and assisting other payment methods

FWD BPO Inc

Collection Specialist

2020/02～ 2020/06

Collections Tasks (Main Task)
*Process collections
*Chase collectibles
*Evaluate collectibles

Payout Tasks (cross-trained)
*Evaluate Guarantors and Borrowers profile for credit score standing
*Evaluate Guarantors and Borrowers requirements in processing their loan application

Appointment Setter (cross-trained)
*Cold calling
*Offer services to pitched sales
*Hard selling set sup