日本と海外をつなぐクラウドソーシング

Outbounders.com

Sr. Quality Assurance Analyst

2017/02～ 2019/01

February 2017 - January 2019
• To ensure that the level of quality always meets the required specifications
and expectations from the client
• To build a positive reputation for reliability and consistency of the QUALITY
• To impart the importance of the QA Guidelines
• To identify areas of success and improvements

Outbounders.com

Customer Service Representative

2017/01～ 2017/06

January 2017 - June 2017
*Travel Campaign
- Assisting customers in booking a reservation or an airport reservation for
transportation
- Ensures all information are accurate especially in the pick up and drop off location

Outbounders.com

Assistant Teamlead

2016/06～ 2016/12

June 2016 - December 2016
• Updating Sales and Attendance Tracker (Scorecard Tab, Attendance Tab, OB
Masterlist)
• Randomly listened to calls and evaluate them and provide necessary feedback
• Collaborate with the Teamleader about campaign updates
• Client communication team performance
• One on one coaching with regard to the agent’s performance (Quality & Sales)

Outbounders.com

Telesales Associate

2014/12～ 2015/05

December 2014 - May 2015
Lead Generation Campaign (April 2015 – May 2015)
- We promote the website to add their services or business for free
- Dealing with real estate investor, contractors/vendors and real estate clubs from
across Texas

▪ Appointment Setting Campaign (Dec 2014 – March 2015)
- Offering home Improvements to all property owners (Boiler, Cavity Wall and Loft
Insulation)
- Ensure that they met the qualifications needed

Outbounders.com

Subject Matter Expert

2013/09～ 2014/12

September 2013 - December 2014
•Data Verification
- We're looking for any and all dates of services to all hospitals, pharmacies and
clinics
- Coordinate with Teamleader for additional heads up or update