日本と海外をつなぐクラウドソーシング

Convergys

Customer Service Representatiive

2012/01～

• Answer calls and respond to emails
• Managing large amounts of inbound and outbound calls in a timely manner
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints with patience
• Provide and educate customers with product and service information
• Enter new and update existing customer information into system
• Process orders, forms and applications
• Identifying customers’ needs, clarify information, research every issue, providing solutions or alternatives and escalate priority issues
• Route calls to appropriate department and resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs and produce call reports
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal /team qualitative and quantitative targets

Voice Singularity

Telemarketer / Appointment Setter

2016/01～

• Deliver prepared sales talk, reading from scripts that describe products or services, in order to persuade potential customers
• Contact business or private individuals to explain products/services and prices and answer questions from customers
• Obtain customer information such as name, addresses, and payment method and enter orders into computers
• Seize opportunities to upsell products when they arise
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts
• Schedule appointments for sales rep to meet with prospective customers to attend sales presentations
• Conduct client or market surveys in order to obtain information about potential customers
Verify agent/team’s appointments and send daily reports of the team to the client

Asurion Techlog Philippines

Frontline Expert

2018/01～

• Answer calls and respond to emails
• Managing large amounts of inbound and outbound calls in a timely manner
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints with patience
• Provide and educate customers with product and service information
• Enter new and update existing customer information into system
• Process orders, forms and applications
• Identifying customers’ needs, clarify information, research every issue, providing solutions or alternatives and escalate priority issues
• Route calls to appropriate department and resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs and produce call reports
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal /team qualitative and quantitative targets
• Send End of Day report of the team's performance and highlights/ lowlights