Crowdsourcing Workshift > Search Freelance > princessokilam > CV
princessokilam
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Web System Development
- Creative writing
- Personal Assistant
- Last Login : 2019-12-06
- Member Since : 2019-12-06
Career
Description
ePerformax
Financial Analyst
2019/06～ 2019/11
Take phone calls and answer customers’ inquiries regarding their PayPal account.
Assist customers in setting up their PayPal account and guiding them in transferring the
money to their bank/card or sending it to a different person.
Create a case or open a dispute in their PayPal account if customers are not satisfied with the
services/products that they received.
iQor
Technical Support Representative
2018/01～ 2019/04
Respond to chat inquiries, and provide excellent service to customers
Listen attentively to customer inquiries to ensure customer satisfaction and retention
Troubleshoot technical issues that the customer is experiencing to avoid escalation of the
issue.
Identify the needs of the customers by asking probing questions and upsell products or
services based on their needs.
