日本と海外をつなぐクラウドソーシング

Convergys

Customer Support Representative II

2016/07～ 2019/06

she wanted to broaden her experience so challenge herself to be in Business Process Outsourcing industry which is Convergys. She worked with the leading network provider in Australia - OPTUS, wherein she started as Customer Support representative, she handled billing issue for postpaid accounts as well as doing basic trouble shooting with their services/accounts, but what's the catch is she have been promoted to Senior Account Specialist (Tier 2), task added are resolving complex customer's concerns, handling escalation from tier 1 peers, she also used to cater delivery/order inquiries for new/existing postpaid services , tracking or updating information of the orders or what not

TeleTech Inc

Technical Support Representative

2008/11～ 2014/02

Carla used to be working as a Technical Support Representative in Business Process Outsourcing industry which is Teletech. She worked with one of the leading network provider in Australia - TELSTRA. She handled trouble shooting for internet connection service such as ADSL, Wireless and CABLE.