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Lymle
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- Job History(F) : 0 Results
- Philippines
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- Last Login : 2019-11-29
- Member Since : 2019-11-29
Career
Description
Convergys
Customer Support Representative II
2016/07～ 2019/06
she wanted to broaden her experience so challenge herself to be in Business Process Outsourcing industry which is Convergys. She worked with the leading network provider in Australia - OPTUS, wherein she started as Customer Support representative, she handled billing issue for postpaid accounts as well as doing basic trouble shooting with their services/accounts, but what's the catch is she have been promoted to Senior Account Specialist (Tier 2), task added are resolving complex customer's concerns, handling escalation from tier 1 peers, she also used to cater delivery/order inquiries for new/existing postpaid services , tracking or updating information of the orders or what not
TeleTech Inc
Technical Support Representative
2008/11～ 2014/02
Carla used to be working as a Technical Support Representative in Business Process Outsourcing industry which is Teletech. She worked with one of the leading network provider in Australia - TELSTRA. She handled trouble shooting for internet connection service such as ADSL, Wireless and CABLE.
Education
Description
Philippine Women's University
2006/06～ 2008/05
- took up BS Tourism Management
- I am one of the Dean's Lister for 2 years
Philippine Women's University
2002/06～ 2004/05
- took up Associate Tourism Management on same school.
- under go training for Airline reservation called ABACUS
- attended seminar for front office
