日本と海外をつなぐクラウドソーシング

Outsourced Quality Assured Services

IT Helpdesk Level 2/3

2019/01～ 2019/08

Software / Hardware Proficiency:
Microsoft Office 365
Active Directory
Ticketing Tools (Remedy, Service Now, Zendesk)
Networking (Cisco)
Remote Tool (Bomgar, LogMeIn)
Microsoft Outlook
VPN
SQL, My SQL, Apache Derby,MFD Print Server
Network Operation Center ( NOC ) Server monitoring and Support

Maintains and troubleshoots Computers BYOD, MFD’s remotely
Installs, configures, and optimizes operating systems (Windows).
Determines software and hardware requirements to provide solutions to problems
Responds to inquiries about software and hardware problems
Adapts existing programs to meet users’ requirements
Ensures efficient use of applications and equipment
Gives basic technical advice to end-users/resellers for common encountered problems for them to be knowledgeable in easy solutions
Downloads and installs appropriate and licensed software applications.
Repairs and replaces peripheral equipment such as terminals, printers and modems
Provide a Technical support to Level 1 support. Escalate if needed to the next support level.
Monitor and Assign Ticket to the OEM for higher escalations
Provide support in any issue regarding specific work application.
Active Directory Administration (Windows)
Assist in troubleshooting Print Servers