日本と海外をつなぐクラウドソーシング

Sutherland Global Services

Senior associate

2016/09～ 2019/05

1.)Maintains communication by reporting problems.

2.) Categorizing every question based on the guidelines given.

3.) Approves customer’s question reviews and seller answers.

4.)Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

5.) Reviewing comments on the said product removing if it is not product related.

6.)Escalating customer issues.
7.) Deleting promotional links like youtube videos store links etc.
8.)Reviewing the product photos of reviewed products of the customer. Deleting unrelated photos.
9.) Deleting spam comments and escalating spamming customers.