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Reydansantos
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Transcription
- Interview
- Other Business Supports and Questionnaire
- Last Login : 2019-12-01
- Member Since : 2019-11-05
Career
Description
SITEL
Team Leader
2019/10～ 2019/05
-managed a group of Customer Service Representatives to ensure team and staff meet productivity standards.
-oversees day to day operations and team performance and address operational and administrative concerns
Affinion
Team Leader
2016/04～ 2019/01
-managed a group of Customer Service Representatives to ensure team and staff meet productivity standards.
-oversees day to day operations and team performance and address operational and administrative concerns
Zoop Mobility
Operation Manager
2014/10～ 2016/04
- managed a group of interviewers and reviewers that conducts and audit interviews for customer satisfaction for a Contact Center
FIS Global
Team Leader
2010/10～ 2014/10
-managed a group of Payroll Specialists to ensure team and staff meet productivity standards
-led resolution for escalated issues raised by client or internally by Business Partners
