日本と海外をつなぐクラウドソーシング

JP Morgan Chase Bank, N.A. - PGSC

Claims Specialist

2013/10～ 2019/09

-Monitor real time queues and identify high risk transactions within the business portfolio.

Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.

Identify fraudulent transactions and cancel them from further processing.

Resolve queued transactions within the service level agreements to reduce potential revenue losses.

Interact with banks and customers to validate information and to confirm or cancel authorizations.

Resolve customer issues within the scope of existing service level agreements.

Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.

Maintain fraud analysis models to improve efficiency and effectiveness of company systems.

Ensure confidentiality of all information collected during investigation.

Determine existing fraud trends by analyzing accounts and transaction patterns.

Identify system improvements to prevent fraudulent activities.

Recommend anti-fraud processes for changing transaction patterns and trends.

Recommend new software tools used for fraud detection, prevention and reporting activities.

Generate suspicious activity reports and risk management reports for Managers.