日本と海外をつなぐクラウドソーシング

Sutherland Global Services Inc

Customer and Technical Support for Amazon Account

2014/10～ 2016/07

Support clients and customers either technically or process information using system-generated solutions. Troubleshoot, Analyze and resolve technical issues. Gather necessary data for issue replication, problem determinations for escalation. Diagnose and resolve technical software issues, billing, email queries, and such other task.

Convergys Philippines Services Corporation

Technical Support Direct TV Account

2016/11～ 2017/03

Professionally handle incoming requests from customers and ensure that issues are resolved both
promptly and accurately.
Deliver world-class customer service by communicating with energy and personal confidence.
Troubleshoot technical equipment/programming through the use of Client’s resource systems to identify
root causes and provides appropriate resolution. Determine appropriate courses of action to ensure the
the result is successful both from a Client and customer standpoint and documents the interaction through
contact tracking
Assist with billing inquiries
Provide “best value” information and make appropriate upgrade offers
Provide accurate product information and serve as a knowledgeable resource for the customer,
accurately representing the Client and NEW.
Meet/exceed all monthly key performance standards, and deliver exception reliability and adherence to
schedule.
Balance the needs of the end user customer while balancing the needs of the internal business
requirements for productivity and performance.

TaskUs

Email Support for Wish Campaign

2017/06～ 2017/08

Duties include obtaining and recording the details of customer information, inquiries, comments, and complaints, as well as the actions taken to resolve any issues.

Motif Limited Inc.

Travel Specialist

2017/09～ 2019/05

Planning and selling transportations, accommodations, insurance and other travel services. Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations.

51Talk

ESL Tutor

2019/06～

Helping pupils improve their listening, speaking, reading and writing skills via individual sessions through online applications.