日本と海外をつなぐクラウドソーシング

Upwork

Virtual assistant

2018/12～

Duties include but not limited to:
• Administrative Assistant • Wordpress admin
• Email handling • Shopify set-up
• Web research • Logo
• Microsoft office • Bibtex creation
• Data Entry/Typist • eBook compilation/creation
• Photo/Video editing • Profile creation on the different platforms
• Customer chat service & support • Canva

MIK General Trading LLC

Sales and Marketing Executive

2016/07～ 2018/09

Engages in superior customer service by making information readily available. Persists in sales even in the face of failure. Demonstrates products and services as deemed necessary by clients and management. Schedules appointments and meetings as necessary. Answer questions from clients.
Makes product knowledge readily available to self and other salespeople through various resources.

Finds ways to sell products in the face of a down market. Researches client base to find new types of customers and sells to them accordingly. Creates a plan for gaining customers and then retaining them based on warranties or guarantees. Analyzes and creates a plan for engaging the target market. Analyzes the competition to create a plan for engagement. Makes product appeal to the target market. Demonstrates superior time management skills and meets sales deadlines. Maintain all social media accounts and responses in real-time.

Arab scale trading LLC

Sales coordinator cum secretary

2012/12～ 2016/07

• Attending all inbound and outbound calls
• Receive, direct and relay telephone and fax messages to the right person
• Providing administrative, general running of the office and secretarial support
• Maintaining the office filing system, preparing quotations, etc.
• Preparing LPO, Job form and invoicing to be accounted for in the system for Calibration services department
• Follow up on pending accounts of customers
• Maintain petty cash fund and payments
• Respond to public inquiries
• Coordinate with the technical department all issues receive from client
• Telemarketing e.g. sending mails, promotional materials and other information’s to different client
• Preparing and creating catalogs for marketing purposes
• Maintain scheduling of event calendar
• Schedule and confirm appointments for client, customer, and supervisor
• Assist the Manager and other staff as directed
• Develop and maintain a current and accurate filing system for new inquiries
• Organize courier deliveries

Iberocruceros & Louis Cruise Lines

Assistant Administrative Director / Crew Purser/HR coordinator

2004/06～ 2012/04

• Administrative Management includes but not limited to:
Assisting guest’s inquiries on the onboard accounts & important port information via port agents (hotel accommodation, airport information i.e.). liaise between guests and port agents on their needs ashore. Oversee and handles guest’s complaints regarding their onboard charges. Meeting and greeting guests upon embarkation. Responsible for the correct set up of the A-Pass system used for the embarkation for all guests. Importing the guest’s data from TTG and printing of boarding cards. Printing and collecting guest’s charges. Updates the guest’s sales conditions as per the company’s procedure. Management of cabin back up keys for guest’s cabin. Rolling of pre-debit for the online authorization of credit cards. Officer in charge in the absence of the Administrative Director, thus being his assistant it is my responsibility to administer the facets of Purser department. Maintain within the department a strong personal code of ethics, including maintaining the confidentiality of information.

• Providing administrative support for the ship and crew by processing crew paperwork and assisting with all crew related matters as well as assisting in the preparation of the port papers. Maintaining all personnel records for crew according to the Company’s policy. Being a liaison between the ship’s crew and shoreside Human Resources department. Responsible for the preparation/payment of the hotel crew payroll, including cash advances, home allotments (if applicable). Responsible for the entire payroll of onboard employees. Preparing paperwork for crew clearance, related visa application. Maintaining regular office hours of crew related matters. Ensuring that each crew member signing on is in possession of appropriate documentation. Preparing paperwork for the off-signing crew. Being a liaison with Staff Captain/Hotel Director and department heads regarding position/cabin changes, resignations and dismissals. Meeting and greeting new signing on the crew member. Prepares new accounts for the crew, audits, and assists with the crew payroll. Keep the Administrative Director promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies to achieve the overall objectives of this position. Perform all other duties as requested.

Davids salon Inc.

Assistant Salon Manager

2000/10～ 2004/05

Performs a major function in salon operation which includes: salon and spa services by controlling, supervising staff, sales monitoring, maintaining the whole operation of the salon and spa. Monitoring all types of salon services (all types of hair services, foot service) and spa services (different types of massage, facial and body scrub services). Placing the order of stock and receiving products of the salon stocks. Arranging the stock and inventory as per safety procedure according to types. Custodian of all cash. Responsible for attending the guest’s needs and queries. Meet and greet incoming guests and attending them at the same time. Prepare all kinds of salon reports as per company’s procedure. Attending all types of seminars (salon workshop, salon competition, salon innovations) provided by the management and implementing the same to salon operation. Responsible for answering and creating business correspondence on behalf of the top management. Ensuring that business permit is updated and in accordance with law.